Frequently Asked Questions

cPanel FAQs

How to know your hosting IP address

  1. Login to your cPanel
  2. Search for “server information” or locate “server information” at the sidebar
  3. Click on “Server Information”

4. Locate “shared IP address”, and you will see the actual IP address on the right.

Domains FAQ

How to perform domain redirection on Wix

If you have any existing hosting with us, you may wish to perform the following.

1) Login to your existing cPanel
2) Addon the domain to the existing hosting. (if the primary domain is not the same domain)
3) Create the redirection rule via “Redirects” on the cPanel
4) Go to your Wix dashboard and point the nameserver to our hosting IP address.
5) Wait for DNS propagation (6 – 12 hours or more)

If you have no hosting with us, but only wish to perform the domain redirection with Wix.

From your site’s Dashboard:

  • go to Settings > Advanced Pannel > Custom Code
  • press the + Add Custom Code button.
  • select All Pages and Load code on each new page
  • select to place code in Body – start.

Now, enter the code below,

<script type="text/javascript">
    window.parent.location.href = "https://www.<your-new-sites-address>.com"
</script>

Ref : https://stackoverflow.com/questions/63970168/redirect-a-wix-website-to-a-new-external-website

Nameserver under domaincontrol.com

DomainControl.com is an NS (name server) owned by GoDaddy.

If the nameserver is using nsXX.domaincontrol.com(XX refers to random numbers),they will need to update nameserver from GoDaddy portal.

Why is my services not working when my hosting is still Active ?

You may wish to check if the domain has expired via WHOIS website . If the domain and hosting are both active, you may wish to reach out to us via support@gocloudeasy.com

How to check when will my domain expires ?

OPTION 1:

1) Login to your Gocloudeasy account

2) Click on “Domain” -> “Domain List”

3) The expiry will be shown for all the domains and the expiry dates.

OPTION 2:

  1. Go to WHOIS website
  2. Enter your domain name.
  3. Click on the “refresh icon”
  4. Search for “Expire”

How to manage DNS records when using ns1.gocloudeasy.com / ns2.gocloudeasy.com / ns3.gocloudeasy.com

  1. Login to your hosting associated with the domain-name
  2. Click on “Zone Editor”
  3. Click on “Manage” icon on the right side of your domain-name
  4. Edit your desired records
  5. Click “Save record”

How to manage DNS from Shopify

You may wish to check on the link below to know how to manage / update DNS from your shopify dashboard.

https://help.shopify.com/en/manual/domains/managing-domains/edit-dns-settings

How to change name servers

If your domain is hosted with us, you may wish to follow the steps below to change your nameservers.
You may also wish to click here to know how to check your nameserver of your domain.
1) Login to your GoCloudEasy account
2) Click on “Domain” -> “Domain List”
3) Click on “View” on the right of the domain
4) Edit your desire nameserver
5) Click “Update nameserver”

What if i do not renew my domain ?

If you do not renew your domain, all your services such as website and emails will be down even if the hosting is still “Active”

What is SGNIC domain?

Singapore Network Information Centre (SGNIC) is the national Internet registry for Singapore. It administers the . sg top level domain.

Below are some of the example:

  • .sg
  • .com.sg
  • .net.sg
  • .org.sg

What are the details required to update registrant (SGNIC domains) ?

We will require the BizFile (also known as Business Profile) provided by ACRA (Accounting and Corporate Regulatory Authority), as well as the details below.

Name of the contact
Email address
Contact number

What is ICANN domain?

ICANN is the Internet Corporation for Assigned Names and Numbers. It is a non-profit organization.

Below are some of the example of ICANN domain

  • .net
  • .com
  • .org
  • .biz
  • .asia

What are the details required to update registrant (ICANN domains) ?

Do kindly drop us an email with the request via support@gocloudeasy.com and provide us the following details.

First Name :
Last Name :
Email address :
Company Name :
Address :
Country :
Postal Code :
Phone number :

What is the current Nameserver for domain ?

You may wish to check via https://whois.com/whois/ and enter the domain-name. Remember to click on the “refresh” icon to obtain the latest records

Who is the registrar ?

You may wish to check via https://whois.com/whois/ and enter the domain-name. Remember to click on the “refresh” icon to obtain the latest records.


Who should i contact for registrant change?

If the domain is under your partner portal, you may wish to contact us to update the registrant. Otherwise, you may wish to contact your domain provider to update the details.

Who to contact for domain renewals ?

If you have registered the domain with GoCloudEasy. You may wish to also login to your portal via partner.gocloudeasy.com to manage / renew the domain.

If you are not sure how to perform renewal via our portal, do reach out to us via support@gocloudeasy.com 

Who to contact for domain ownership dispute ?

Do reach out to us via support@gocloudeasy.com , and our support will be able to further assist.

General FAQ

Nameserver under domaincontrol.com

DomainControl.com is an NS (name server) owned by GoDaddy.

If the nameserver is using nsXX.domaincontrol.com(XX refers to random numbers),they will need to update nameserver from GoDaddy portal.

What is Hosting?

Hosting is a service through which storage and computing resources are provided to organization for the accommodation and maintenance of websites and email services.

Hosting allocates space on a web server for a website to store its required web site files and databases if they are hosting a website. Web hosting makes the files that comprises a website (code, images, etc.) available for viewing online through web browser such as Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera.

Our Webhosting comprises of Website and Email capabilities in 1 hosting platform. You may wish to check out our Hosting packages here.

What is WordPress?

WordPress is a content management system (CMS) that allows you to build website and host on web server. WordPress contains theme and plugin architecture , so you can customize website to fit your business, blog, portfolio, or even online store.

Website FAQ

How to check and enable MultiPHP Manager on cPanel

All the shared hosting comes with “Multi-PHP selector”. It can be accessed and set via cpanel.

Once the PHP version is set, it will be used by the entire shared hosting account, and no worries, it will not affect other shared hosting accounts on the same server. Each cPanel hosting account can have its own PHP versions.

1) Login to cPanel
2) Click on “MulitPHP Manager”
3) Select the domain that you wish and select your desire PHP version on the top right
4) Click “Apply”

Email FAQ