cPanel FAQs
How to know your hosting IP address
- Login to your cPanel
- Search for “server information” or locate “server information” at the sidebar
- Click on “Server Information”

4. Locate “shared IP address”, and you will see the actual IP address on the right.

Domains FAQ
How to perform domain redirection on Wix
If you have any existing hosting with us, you may wish to perform the following.
1) Login to your existing cPanel
2) Addon the domain to the existing hosting. (if the primary domain is not the same domain)
3) Create the redirection rule via “Redirects” on the cPanel
4) Go to your Wix dashboard and point the nameserver to our hosting IP address.
5) Wait for DNS propagation (6 – 12 hours or more)
If you have no hosting with us, but only wish to perform the domain redirection with Wix.
From your site’s Dashboard:
- go to Settings > Advanced Pannel > Custom Code
- press the + Add Custom Code button.
- select All Pages and Load code on each new page
- select to place code in Body – start.
Now, enter the code below,
<script type="text/javascript">
window.parent.location.href = "https://www.<your-new-sites-address>.com"
</script>
Ref : https://stackoverflow.com/questions/63970168/redirect-a-wix-website-to-a-new-external-website
Nameserver under domaincontrol.com
DomainControl.com is an NS (name server) owned by GoDaddy.
If the nameserver is using nsXX.domaincontrol.com(XX refers to random numbers),they will need to update nameserver from GoDaddy portal.
Why is my services not working when my hosting is still Active ?
You may wish to check if the domain has expired via WHOIS website . If the domain and hosting are both active, you may wish to reach out to us via support@gocloudeasy.com
How to check when will my domain expires ?
OPTION 1:
1) Login to your Gocloudeasy account
2) Click on “Domain” -> “Domain List”
3) The expiry will be shown for all the domains and the expiry dates.
OPTION 2:
- Go to WHOIS website
- Enter your domain name.
- Click on the “refresh icon”
- Search for “Expire”

How to manage DNS records when using ns1.gocloudeasy.com / ns2.gocloudeasy.com / ns3.gocloudeasy.com
- Login to your hosting associated with the domain-name
- Click on “Zone Editor”
- Click on “Manage” icon on the right side of your domain-name
- Edit your desired records
- Click “Save record”
How to manage DNS from Shopify
You may wish to check on the link below to know how to manage / update DNS from your shopify dashboard.
https://help.shopify.com/en/manual/domains/managing-domains/edit-dns-settings
How to change name servers
If your domain is hosted with us, you may wish to follow the steps below to change your nameservers.
You may also wish to click here to know how to check your nameserver of your domain.
1) Login to your GoCloudEasy account
2) Click on “Domain” -> “Domain List”
3) Click on “View” on the right of the domain
4) Edit your desire nameserver
5) Click “Update nameserver”
What if i do not renew my domain ?
If you do not renew your domain, all your services such as website and emails will be down even if the hosting is still “Active”
What is SGNIC domain?
Singapore Network Information Centre (SGNIC) is the national Internet registry for Singapore. It administers the . sg top level domain.
Below are some of the example:
- .sg
- .com.sg
- .net.sg
- .org.sg
What are the details required to update registrant (SGNIC domains) ?
We will require the BizFile (also known as Business Profile) provided by ACRA (Accounting and Corporate Regulatory Authority), as well as the details below.
Name of the contact
Email address
Contact number
What is ICANN domain?
ICANN is the Internet Corporation for Assigned Names and Numbers. It is a non-profit organization.
Below are some of the example of ICANN domain
- .net
- .com
- .org
- .biz
- .asia
What are the details required to update registrant (ICANN domains) ?
Do kindly drop us an email with the request via support@gocloudeasy.com and provide us the following details.
First Name :
Last Name :
Email address :
Company Name :
Address :
Country :
Postal Code :
Phone number :
What is the current Nameserver for domain ?
You may wish to check via https://whois.com/whois/ and enter the domain-name. Remember to click on the “refresh” icon to obtain the latest records

Who is the registrar ?
You may wish to check via https://whois.com/whois/ and enter the domain-name. Remember to click on the “refresh” icon to obtain the latest records.

Who should i contact for registrant change?
If the domain is under your partner portal, you may wish to contact us to update the registrant. Otherwise, you may wish to contact your domain provider to update the details.
Who to contact for domain renewals ?
If you have registered the domain with GoCloudEasy. You may wish to also login to your portal via partner.gocloudeasy.com to manage / renew the domain.
If you are not sure how to perform renewal via our portal, do reach out to us via support@gocloudeasy.com
Who to contact for domain ownership dispute ?
Do reach out to us via support@gocloudeasy.com , and our support will be able to further assist.
General FAQ
Nameserver under domaincontrol.com
DomainControl.com is an NS (name server) owned by GoDaddy.
If the nameserver is using nsXX.domaincontrol.com(XX refers to random numbers),they will need to update nameserver from GoDaddy portal.
What is Hosting?
Hosting is a service through which storage and computing resources are provided to organization for the accommodation and maintenance of websites and email services.
Hosting allocates space on a web server for a website to store its required web site files and databases if they are hosting a website. Web hosting makes the files that comprises a website (code, images, etc.) available for viewing online through web browser such as Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera.
Our Webhosting comprises of Website and Email capabilities in 1 hosting platform. You may wish to check out our Hosting packages here.
What is WordPress?
WordPress is a content management system (CMS) that allows you to build website and host on web server. WordPress contains theme and plugin architecture , so you can customize website to fit your business, blog, portfolio, or even online store.
Website FAQ
How to check and enable MultiPHP Manager on cPanel
All the shared hosting comes with “Multi-PHP selector”. It can be accessed and set via cpanel.
Once the PHP version is set, it will be used by the entire shared hosting account, and no worries, it will not affect other shared hosting accounts on the same server. Each cPanel hosting account can have its own PHP versions.
1) Login to cPanel
2) Click on “MulitPHP Manager”
3) Select the domain that you wish and select your desire PHP version on the top right
4) Click “Apply”
Email FAQ
How to setup Gmail fetching ?
Do kindly refer to the below link on how to setup Gmail fetching on your Google account.
https://support.google.com/mail/answer/21289?hl=en&co=GENIE.Platform%3DDesktop
What is the difference between IMAP and POP
POP3 downloads the email from a server to a single computer, then deletes the email from the server (unless, “leave a copy on the server” selection is enabled).
Do note that if there are multiple devices using POP on the same email account, it will require all devices to enable , “leave a copy on the server” selection.
On the other hand, IMAP stores the message on a server and synchronizes the message across multiple devices.
What is the Email configuration on GoCloudEasy
IMAP Incoming Server:[mail.domainname.com] Username:[full email address] Password:[email address password] SSL: YES Port: 993 Outgoing server: [mail.domainname.com] Username:[email address] Password:[email address password] SSL: YES Port: 465 Outgoing Authentication : On | POP Incoming Server: [mail.domainname.com] Username:[full email address] Password:[email address password] SSL: YES Port: 995 Outgoing server: [mail.domainname.com] Username:[email address] Password:[email address password] SSL: YES Port: 465 Outgoing Authentication : On |
Why is external forwarding not allowed in cPanel
Forwarding greatly increases the chances that your email will be seen as spam and arrive in the junk box, or worse yet, as destination server-level spam filters can simply eliminate the message without you or the sender’s knowledge because setting up a forwarder can cause your account to become a spam relay.
Due to the nature of forwarders all incoming emails are forwarding whether it is flagged as spam or not. This can cause your domain to be blacklisted by other providers such as Gmail, Microsoft .
Email delivered via forwarders may not 100% reach the forwarded address as well due to rate-limits imposed by the destination address.
It would be better to configure fetch mail if supported.
Why am I unable to send out emails?
You may wish to check here to check on your email client configuration.
If the issue still persist, do let us know the IP address of the client that is having the issue by visiting https://whatismyipaddress.com and the following details. Also, if you have receive any bounced email that forbids you to send out emails, do forward the email to support@gocloudeasy.com , so that we can further assist.
1) Sender email address
2) Recipient email address
3) Approximate Date and Time of the email sent
4) Subject of the email
Why am i unable to receive emails
If the emails are residing with GCE. Do kindly check and ensure that the Email routing in the cPanel (GCE) is set to Local Mail Exchanger.
If the issue persists, do drop us an email via support@gocloudeasy.com with the following details so that we can further assist.
1) Sender email address
2) Recipient email address
3) Approximate Date and Time of the email sent
4) Subject of the email