Frequently Asked Questions

You may wish to check if the domain has expired via WHOIS website . If the domain and hosting are both active, you may wish to reach out to us via [email protected]

If you have registered the domain with GoCloudEasy. You may wish to also login to your portal via partner.gocloudeasy.com to manage / renew the domain.

If you are not sure how to perform renewal via our portal, do reach out to us via [email protected] 

Do reach out to us via [email protected] , and our support will be able to further assist.

If the domain is under your partner portal, you may wish to contact us to update the registrant. Otherwise, you may wish to contact your domain provider to update the details.

You may wish to check via https://whois.com/whois/ and enter the domain-name. Remember to click on the “refresh” icon to obtain the latest records.

Here are some common issues that lead to your DNS records not resolving

• Name server shows updated in your domain provider panel, but it is not updated to the registry
  Note: You can use whois to check if the name servers are propagated to the registry correctly
• DNSSEC is enabled but not configured properly by your DNS provider
• Zone NS Record is not reflecting the correct record
• Domain status in Hold status
• Corrupted DNS zone file
• Domain has expired

GoCloudEasy is a .sg Domain registrar, and a specialist in Domain & DNSSEC & DNS Hosting. If you bought your domain through us and have issues connecting to your third party hosting or DNS provider, reach out to us and we will assist you with the troubleshooting and provide free advise who you can check with and what to check on.

You may wish to check via https://whois.com/whois/ , enter the domain-name and click the search. Remember to click on the “refresh” icon to obtain the latest records.

Singapore Network Information Centre (SGNIC) is the national Internet registry for Singapore. It administers the . sg top level domain.

Below are some of the example:

• .sg
• .com.sg
• .net.sg
• .org.sg

ICANN is the Internet Corporation for Assigned Names and Numbers. It is a non-profit organization.

Below are some of the example of ICANN domain

• .net
• .com
• .org
• .biz
• .asia

If you do not renew your domain, all your services such as website and emails will be down even if the hosting is still “Active”

We will require the BizFile (also known as Business Profile) provided by ACRA (Accounting and Corporate Regulatory Authority), as well as the details below.

Name of the contact
Email address
Contact number

Do kindly drop us an email with the request via [email protected] and provide us the following details.

First Name :
Last Name :
Email address :
Company Name :
Address :
Country :
Postal Code :
Phone number :

Here are the commonly used name server by Singapore businesses and their corresponding service provider

• cldy.com by CLDY
• vodien.com by Vodien
• firstcom.com.sg by FirstCom
• verzdesign.com by VerzDesign
• cloudflare.com by CloudFlare

Here are some commonly used name server by Singapore businesses that does not bear the service providers’ name

• domaincontrol.com by GoDaddy
• localhost.sg by Qoxy
• dns-parking.com by Hostinger
• hostsoln.com by SgDomain
• syrahost.com by CrazyDomains
• dnslogic.sg by Budget Hosting
• supercp.com by A2

If you have any existing hosting with us, you may wish to perform the following.

1) Login to your existing cPanel
2) Addon the domain to the existing hosting. (if the primary domain is not the same domain)
3) Create the redirection rule via “Redirects” on the cPanel
4) Go to your Wix dashboard and point the nameserver to our hosting IP address.
5) Wait for DNS propagation (6 – 12 hours or more)

If you have no hosting with us, but only wish to perform the domain redirection with Wix.

From your site’s Dashboard:

• go to Settings > Advanced Pannel > Custom Code
• press the + Add Custom Code button.
• select All Pages and Load code on each new page
• select to place code in Body – start.

Now, enter the code below,

<script type="text/javascript">
    window.parent.location.href = "https://www.<your-new-sites-address>.com"
</script>

Ref : https://stackoverflow.com/questions/63970168/redirect-a-wix-website-to-a-new-external-website

1. Login to your hosting associated with the domain-name
2. Click on “Zone Editor”
3. Click on “Manage” icon on the right side of your domain-name
4. Edit your desired records
5. Click “Save record”

You may wish to check on the link below to know how to manage / update DNS from your shopify dashboard.

https://help.shopify.com/en/manual/domains/managing-domains/edit-dns-settings

OPTION 1:

1) Login to your Gocloudeasy account

2) Click on “Domain” -> “Domain List”

3) The expiry will be shown for all the domains and the expiry dates.

OPTION 2:

1. Go to WHOIS website
2. Enter your domain name.
3. Click on the “refresh icon”
4. Search for “Expire”
   

If your domain is hosted with us, you may wish to follow the steps below to change your nameservers.
You may also wish to click here to know how to check your nameserver of your domain.
1) Login to your GoCloudEasy account
2) Click on “Domain” -> “Domain List”
3) Click on “View” on the right of the domain
4) Edit your desire nameserver
5) Click “Update nameserver”

DomainControl.com is an NS (name server) owned by GoDaddy.

If you are using nsXX.domaincontrol.com (XX refers to random numbers), you will need to update the DNS records via GoDaddy portal.

The DNS records that are commonly used are the CNAME, A, MX and TXT records.

DNSSEC is supported for all our .edu.sg / .com.sg / .org.sg / .sg domain names.

Within your domain control panel, you will be able to easily add and remove the DS settings for your DNSSEC.